Hello all, anyone have a method to stop say after X days tickets from being reopened ?
We have had a few people open up tickets from years ago, and I would like to curb it past asking nicely.
Solved
After X days, do not allow ticket to be reopened.
+10Best answer by RSmith_iiQ
Hi
+1Hi
+10Thanks
Reopen Resolved Timeframe can be controlled within Admin > Site options.
Thank you!
+10Also referenced in the link
+10thank you all for this !, I appreciate it !
+3Does this also work if someone replies to a ticket email that is past the days set? If it also doesn’t reopen the ticket, does the user get any sort of information about that or will they just assume we got the update?
+1Does this also work if someone replies to a ticket email that is past the days set? If it also doesn’t reopen the ticket, does the user get any sort of information about that or will they just assume we got the update?
It doesn’t. I set up a rule that matches the number of days we set (5) to email the submitter:
+3Does this also work if someone replies to a ticket email that is past the days set? If it also doesn’t reopen the ticket, does the user get any sort of information about that or will they just assume we got the update?
It doesn’t. I set up a rule that matches the number of days we set (5) to email the submitter:
I like it. That would totally work for us. Thank you
+1Not sure why my screenshot above shows the “Ticket State” as “Unassigned”, but it should be set to “Closed”.
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