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Approval Status Change

  • February 28, 2024
  • 4 replies
  • 62 views
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I am trying to change it so users automatically select “Pending approval” and not “Approved”. Does anyone know how I could do this? It seems to be a field that is read only?

 

 

Best answer by Kathryn Carter

@Nathaniel Gidon ^ Wanted to follow up on this thread. 

4 replies

Kathryn Carter
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  • Kathryn Carter
  • Community Manager
  • February 29, 2024

@Nathaniel Gidon Thank you for submitting your question to our community! 😄

For clarification, what stage in the submission process is this happening? Is it to staff, external requestors, or your agents/admins? 

Kathryn Carter - Community Moderator /// Did you ask a question? Don't forget to mark the correct answer!
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We noticed it with Agents/Admins for sure but when looking at it from a Staff view it will let them hit approved, which we don’t want. 

Kathryn Carter
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@Nathaniel Gidon Have you checked your permissions under Events? Do those users have the ability to adjust the status? Additionally, do you have that field as an option when they are submitting the ticket for the event?  

Kathryn Carter - Community Moderator /// Did you ask a question? Don't forget to mark the correct answer!
Kathryn Carter
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  • Kathryn Carter
  • Community Manager
  • Answer
  • July 9, 2024

@Nathaniel Gidon ^ Wanted to follow up on this thread. 

Kathryn Carter - Community Moderator /// Did you ask a question? Don't forget to mark the correct answer!
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