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Auto Response when ticket is started

  • 1 June 2022
  • 1 reply
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A
Userlevel 1
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Is there a way to customize an auto response that emails the person who put in the ticket when the agent starts the ticket? 

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Best answer by Reesa Azar 3 June 2022, 12:58

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Reesa Azar
Userlevel 4
Badge +8

Hi @Amy.York. We hear this question quite often in community.  This is an idea that’s been added to our idea exchange. Here is the link to the idea if you’d like to upvote and/or comment- Need to Customize Emails-  https://community.incidentiq.com/ideas/need-to-customize-emails-487. 

Reesa Azar- Community Manager

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