​@CGill 44393f9 beltonisd Thank you for submitting your question to our community! 😄 

Please head over to support and they can get that updated for you! Thanks! 

​@CGill 44393f9 beltonisd 
 

I hope you all have had a great week so far! As mentioned by Kathryn, submitting a support request is absolutely the best method for getting this issue resolved for you all in a timely manner. That said, there is a known workaround which could potentially restore the displayed time on your tickets in the interim. As some reports of this issue are seemingly linked to browser stored cache, we advise that you all please follow these steps:

1. Log out of iiQ site.
2. Clear browser cache.
3. Log back in to iiQ site.

For the purpose of tracking, we request that districts experiencing these issues still submit a support request for our incident tracking purposes; however, we hope that these steps can alleviate these issues in the meantime. If these steps are taken before submitting your support request, please let us know. If these steps do not restore the displayed time on your tickets, we will continue our troubleshooting from there and make any necessary backend adjustments needed at that time. 

Thank you for for working with us as always!