We’re trying to set emails to all our iiQ Administrators when a ticket is created, no matter who creates the ticket or who it’s assigned to. We’ve tried personal settings with no luck. Any ideas?
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Similarly, there are many rules you could write that would accomplish your goal.
Keep in mind that if you do not choose any conditional filters the rule will fire EVERY time a ticket is created.
You could add the iiQ admin to a team and then send them an email notification:
Don’t forget you can use those supported variable data points to customize the email!
You could also send an alert to one specific individual user:
You could also add each person as a follower to the ticket:
Hope this helps!
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