Our district would like to simplify out staff’s ticketing experience. Our vision is to remove the categories and issues prompts and only have the text box display where they can type in their problem. Can I achieve that by turning off visibility to the issues here:
Best answer by NRiley_iiQ
Hey there
You can create quick tickets for common issues such as Wifi Issues, Student Device Issue, etc. for users to allow accurate data and reporting with just a click for the requestor! Check out the article below on Creating and Managing Quick Tickets!
Hey there
You can create quick tickets for common issues such as Wifi Issues, Student Device Issue, etc. for users to allow accurate data and reporting with just a click for the requestor! Check out the article below on Creating and Managing Quick Tickets!
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