Known issues not being posted to status page.

I have 2 tickets that I just put in today for issues with custom fields in a view.  And a 2nd ticket in for not being able to unlink anything from carts.  It would be nice to know if IIQ is having issues

​@lpreedom and ​@christine214 

I sincerely apologize for any inconvenience these issues may have caused. Our support team will provide you with regular updates regarding the progress and status of this matter. Concerning our status page, we will ensure that this information is communicated to the appropriate department. Our status page is normally updated regarding issues that prevent the usage of the product, its functionality, or access. 

All custom ticket views using “Ticket State” no longer working to bring up any tickets certainly does impact the core functionality of the product. I agree it’s not a full outage but worthy of posting that a core functionality aspect is not currently working.

This was our only response from support so far at 9AM yesterday: “I have confirmed that this is a known issue, and it has been escalated to our dev team. The problem is that the filter "Ticket State" with either value open/closed is causing an error that does not allow tickets to show as expected. Once our developers can investigate, I will provide you with another update.”

Well ugh, it’s impacting my asset views too! Just noticed my spare pool view isn’t filtering at all.

Off to submit a ticket.

​@ajz1982 and ​@AMeyer Greendale Schools 

We sincerely apologize for any inconvenience caused. Please continue to utilize the support ticket system for your communications. Thank you for your understanding.