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Restrict Knowledgebase to Students

  • 18 May 2022
  • 1 reply
  • 58 views
G
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as we are setting up our KB for staff, we noticed there is not a way to separate KB access between staff members and students. The setting “Everyone in IIQ” will see what information is in that level of access. Eventually, we do want to give students to access to open tickets and search their own KB, however not be able to access teachers’ KB articles. Is there a way to separate the two levels of access for students and teachers?

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Best answer by Deborah Creekmore 18 May 2022, 18:02

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Deborah Creekmore
Userlevel 6
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Hello, @gbell1! This is currently not a feature within iiQ and is an idea that’s been added to our idea exchange. I will add the link below if you’d like to upvote and/or comment 🙂 

This idea suggests access tiers based on user roles within the Knowledge Base:

 

Deborah Creekmore - Community Manager

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