Is there a way to add a count of tickets a user has submitted that have been resolved?
We’re looking to set up a combination of custom fields and rules that ultimately let us send out a feedback survey once a user has had 5 of the tickets they submitted resolved.
Currently I’m not seeing any actions in the rules section that let me update a custom field that triggers when a ticket is resolved.
Ideally a ticket gets resolved, the custom field is incremented +1, then a rule checks when greater than 5, the survey is sent.
Not sure if I’m missing something or if there is functionality like that already baked in.
Thanks!
