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We support Student Information Software for 20+ school districts.  We have a Software support team who determines customizations to make to the software.  And we have a development team that makes programming changes to the software and creates new reports, screens, and database changes.  Is anyone else using IIQ for software development?  If so, what is the best way to send tickets through the phases of software development?  (Analysis, Design, Testing, and Implementation)  

 

We are looking into subtasks and subtickets.  What are others in the community doing for software  change support. 

@BSloan 410dd04 lblesd Thank you for submitting your question to our community! 😄

Kind of sounds like you are looking for a project management system within iiQ! Love this thought process. Have you looked into work packages?

 


Thank you for your reply.  No, we have not looked at work packages.  But I will check them out.  Is anyone out there using work packages?  If so, what are the pros and cons?


@shennessy ​@DHenry ​ ​@MGossett 3132634 parkway ​@MattHenry ​@brett.eckler Looks like y’all have shared ideas and/or questions about work packages before. Any thoughts to add to this thread? 


Personally, I’d use Subtickets for this: One overarching ticket for the entire project, with subtickets for each phase. If you don’t need the individual tickets for each phase to have a ton of context, you could even use Ticket Templates and Rules to automatically create the subtickets and assign them properly. I bet there’s even a way you could have the subtickets create themself automatically as it goes through the process. If you do something like that, I’d recommend using a specific issue type specifically for the software dev process. 


You definitely could use Work Packages to achieve the same result if you just want to group all the work together, but I doubt you’d need the extra abilities Work Packages have.


Thank you so much for the response.  We are looking into Subtickets and subtasks.  I will have to look into Ticket Templates and Rules.  


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