I have an issue where requesters can see internal comments even when we dont click the “visible to requestor” button. I checked the users role and he is faculty. Any suggestions on why this might be happening? I’ve looked at the settings, but some of the items that look like they would need to be unchecked look as if it will mess their account up. Any help would be much appreciated.
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Hi
I hope you’re doing great! Could you please check the policy assigned to a requester who can see internal comments even when the “visible to requestor” button isn’t toggled ON, and let me know whether the “View Tickets List and Details” permission in that policy is ON or OFF?
I look forward to hearing from you!
Regards,
Jas
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