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Convert local ticket into iiQ Support ticket

  • April 24, 2025
  • 4 replies
  • 84 views
Michelle_Williams
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Is there a way to convert a ticket that comes in from one of my agents to an iiQ corporate support ticket?  Example I as a district admin am unable to fix the issue my agent is reporting.  Instead of recreating the ticket can I assign the ticket to iiQ corporate support? 

Best answer by Kathryn Carter

Link for that idea: 

 

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    4 replies

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    • MBesnier
    • Observer
    • April 24, 2025

    Hi Michele,

    Yes, you can reassign the ticket to iiQ Admin - 

    Hope this helps!

    Michele

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    abrun_iiQ
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    • abrun_iiQ
    • Employee
    • April 24, 2025

    Hi ​@Michelle_Williams thank you for the post. At this time, there is currently not a feature that supports this. I think it would be neat however to have a potential ticket shortcut or quick ticket option that routes directly to our support team. I recommend you add this as a suggestion feature via our Idea Exchange web page below!

    https://community.incidentiq.com/ideas

    AHolley_iiQ
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    Michelle_Williams
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    done, idea posted :)

    Kathryn Carter
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    • Kathryn Carter
    • Community Manager
    • Answer
    • April 24, 2025

    Link for that idea: 

     

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