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Is there a way to convert a ticket that comes in from one of my agents to an iiQ corporate support ticket?  Example I as a district admin am unable to fix the issue my agent is reporting.  Instead of recreating the ticket can I assign the ticket to iiQ corporate support? 

Hi Michele,

Yes, you can reassign the ticket to iiQ Admin - 

Hope this helps!

Michele

Hi ​@Michelle_Williams thank you for the post. At this time, there is currently not a feature that supports this. I think it would be neat however to have a potential ticket shortcut or quick ticket option that routes directly to our support team. I recommend you add this as a suggestion feature via our Idea Exchange web page below!

https://community.incidentiq.com/ideas

done, idea posted :)

Link for that idea: 

 

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Incident IQ is a service management platform built for K-12 school districts, featuring asset management, help ticketing, facilities maintenance solutions, and more.

Corporate Headquarters:
750 Glenwood Ave SE, Suite 320
Atlanta, GA 30316