Greetings,
I am trying to create a shortcut for our Close Ticket/No Contact tickets as it will save time.
I am trying to create the shortcut with the steps below:
Shortcut -> New Shortcut -> Name the Shortcut -> Ticket, Add Comment
I am looking to update the ticket with a comment in the ticket, though when I try this way, it is only letting me attach a document, not update the ticket with text.
Is this the only way Add Comments currently work? We do have some shortcuts that update as a ticket comment/text though I do not see any properties to mimic off of those shortcuts. Anyone have any suggestions?
Bonus points for updating the ticket with text and closing the ticket at the same time.
Best answer by Kathryn Carter
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