Custom views are empty

Hi ​@GWade ! I just logged into your site and I am seeing everything I had created and am seeing the same in my test sites. Have you tried to clear your history/cache and log out and back in?

Yes, the entire tech staff can not see some of the custom views so its not just me

We are experiencing the same issue at https://mtbluersd.incidentiq.com/ please let us know if there is something more than clearing cache.

Hi ​@GWade  & ​@MGibson 653ae81 mtbluersd ! I just checked with support and it looks there is an active bug with some filters in custom views. The one we they are seeing is if the filter of ‘Ticket State’ is being used, it is not pushing out any results. 

They are actively working to get this issue fixed!

​@GWade ​@MGibson 653ae81 mtbluersd Thanks for letting us know about this issue. All updates will be communicated through those tickets with our Support Team. Thanks! 

We are also having the Ticket State issue not working as of about the middle of last week… hopefully this can be fixed soon? ;-)

I put in a ticket with IIQ support, Dev team is looking into it @ 90mins ago.  So hoping we get a fix soon, we rely on these custom views!

We have had this problem since 7/11/25 and when I posted about it here in the Community, nobody from iiQ responded. We even submitted a support ticket same day with little to no traction. It took us contacting our CSM to finally get someone to look into it...

​@GWade ​@jclark  I understand the frustration. A work around until that filter is fixed is to filter on ‘Ticket Status’ instead of ‘Ticket State’. Hope that is a  little helpful. Thanks!

Is there somewhere where active bugs are listed? The iiq status site has no mention of this issue.

Sorry to hear that!   Our views went wonky sometime between Friday and today.   Last comment on my ticket it was off to the DEV team.  So hopefully they can put a little push on this “bug” since we rely heavily on these custom views

Well doing that broke/lost all the set filters.  So once its working again, I will have to rebuild that view :( 

I’m pretty sure my broken “asset” views are the same issue - and I can’t work around that :( There’s no easy way to re-create my “spare pool”.

Hoping for a quick fix!

FYI - some of our views are coming back but no official word back on my ticket if good or not

I have had an open ticket concerning this issue since 7/17:

Thank you for contacting iiQ Support! I am more than happy to assist you with this concern. We apologize for any inconvenience this issue may have caused. I have confirmed that this is a known issue, and it has been escalated to our dev team. The problem is that the filter "Ticket State" with either value open/closed is causing an error that does not allow tickets to show as expected. Once our developers can investigate, I will provide you with another update. We appreciate your patience.

 

Thank you,

Tyrell T.