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Decom email rule

Forum|Forum|1 day ago
March 31, 2026
2 replies
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RStiles 600a3e4 bmtisd
Observer

Hi there! I’m trying to create a new rule in our iiQ stack that will allow for an email to be sent to the ticket submitter or on behalf of after we change the status of a device to decommissioned. So far I have created the rule and tested it but I’m not getting anywhere with success. I have used the AI Chatbot throughouly but am at the point that I am running in circles. Below is a picture of the rule in its current state, any help is much appreciated!!

Best answer by DDonaldson_iiQ

Hello @RStiles 600a3e4 bmtisd, Thank you for submitting your question to our iiQ Community! I’d be more than happy to help. If you create a tag called ‘decommissioned’ and apply that to the ticket, and have that trigger to automatically set the asset status to ‘decommissioned’ (as you mentioned above), then you can have an email trigger sent to the submitter and on behalf of.

Let me know if this helps or if I am misunderstanding your question.

(Rule is ‘when ticket updated’)

Thanks,

Dani Donaldson

+3

DDonaldson_iiQ
Employee
Answer
Forum|Forum|1 day ago
March 31, 2026

Hello @RStiles 600a3e4 bmtisd, Thank you for submitting your question to our iiQ Community! I’d be more than happy to help. If you create a tag called ‘decommissioned’ and apply that to the ticket, and have that trigger to automatically set the asset status to ‘decommissioned’ (as you mentioned above), then you can have an email trigger sent to the submitter and on behalf of.

Let me know if this helps or if I am misunderstanding your question.

(Rule is ‘when ticket updated’)