Part of the workflow for all of our Chromebook tickets is to verify the asset tag at the end. However, this includes Forgot Chromebooks… but we don’t have the Chromebook, so we can’t verify it. Is there a way to turn off the need to verify assets for certain ticket types.
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You are unable to verify assets for certain ticket types. This is a site option that will show on all device tickets. Here is an idea to check out that is similar to your above question -
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