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We are working on improving our documentation practices. I have setup a rule to email the ticket to me when it marked as resolved. However, I only see the last comment and recent status changes. 

I’ve looked through the Supported Variable Data Points for Email Notifications KB Guide but don’t see a way to include all actions and comments.

When viewing these emails on a phone, it is a pain to go directly to the ticket since email links do not open the IIQ app.

Is it possible to view all details in an email?

@davecarty I love this workflow you have set up; however, at this time, there is no way to have all the information emailed to you on a ticket. I wish the variable data points would give you the information that you need. This is an enhancement request: https://community.incidentiq.com/ideas

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Incident IQ is a service management platform built for K-12 school districts, featuring asset management, help ticketing, facilities maintenance solutions, and more.

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