Can I setup a single email address to receive all helpdesk requests and then automatically set the location of the ticket based on the location of the sender? Our IIQ instance is Google integrated. IIQ should “know” the location of the sender.
Solved
email to ticket auto location set
+2Best answer by Hannah Bailey
Great question - setting the location of the sender exist by default as long as iiQ recognizes the email address of the sender.
Also, there is a site option where you can set the default location if the email address is unrecognized.
+17Great question - setting the location of the sender exist by default as long as iiQ recognizes the email address of the sender.
Also, there is a site option where you can set the default location if the email address is unrecognized.
+8Yes, this is possible and we use it in our district. Just make sure that you’ve got the email address of the sender(s) inside of their Google accounts, and have Google synced with iiQ.
+18Thanks
Is there a way to add something like….
#Location Apple Elementary
and have the system update the ticket with the location? Our old system used the # as the indicator.
Thanks!
Michael
+18
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