+2We are making a ticket for staff to sign up for and request equipment when they use a public space. By default, the ticket requests a room number. Is there a way to remove this requirement for a specific ticket? I am not worried at the start for having a valid room number as we can just manually add it in later if needed. I just don’t want having a room number being required, for this specific ticket but I want it to remain required for other tickets.
Thanks.
Best answer by Kathryn Carter
Since you have your site options set to require the room, you cannot exclude from the site option:
However, a workaround would be to add it as a custom field on all issues and exclude this one issue type and make it required.
Please let me know your thoughts. I hope this helps 😄
+18Since you have your site options set to require the room, you cannot exclude from the site option:
However, a workaround would be to add it as a custom field on all issues and exclude this one issue type and make it required.
Please let me know your thoughts. I hope this helps 😄
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