Our Maintenance & Operations team does not maintain an inventory of parts, instead our agents are able to purchase necessary parts for jobs from local vendors, and provide the invoices to the helpdesk admin for facilities, who entered them in as “Parts”, specifying a cost (e.g. Part = “Grainger”, Qty = “1”, Cost = “[whatever the cost for the parts for this job were]”)
With the enhancements that were rolled out recently, I am struggling to find a way to implement this for them. It looks like we’re locked in to maintaining a specific inventory of named parts with associated costs. Their team simply does not have the labor hours to add this much overhead. I want to keep them engaged with the platform but if we can’t add in part costs I don’t know what I can do. We can’t be the only district who does things this way, is there any guidance around this? I see there’s a section for “Suppliers” but it looks like that’s just a database of contact info, and not mapped to the parts inventory system in any way.
