Interesting question….an IT agent left our district but has just been rehired in another role...i.e. he was an Agent role, now he is Staff role. He has a few thousand tickets assigned to him as an agent. I don’t want him to have access to tickets anymore (maybe he doesn’t since his role in the system changed?) so I want to reassign all the old tickets to a placeholder agent but when I try to filter by Agent, he isn’t an option because he isn’t currently in the system as an agent. I can create a filter that excludes all of my current agents and unassigned tickets but that still leaves a lot of tickets to wade through since we’ve had a number of other agents leave.
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