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How can I attach a knowledge base article to a ticket and send as a resolution?

I would like to be able to send a Knowledge base article to a ticket submitter. What is the best way to do that?

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Best answer by Kathryn Carter 14 November 2022, 20:01

Userlevel 7

+12

@JBenitez 243b983 exhs Thank you for submitting your question.

You are going to want to create shortcuts with Knowledge Base Articles. Here is the guide to help you do that:

I hope this helps 😄

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