I need to move the ticket along from myself to our tech department.
Solved
How do I change who the ticket is assigned? I need to move it along from myself to our tech department.
+2Best answer by Cozmo03
Are you an agent in IIQ?
If you do not see these agents listed , you might not have the rights to change agents. Let me know what you are seeing. Can you send a screenshot?
+11You should be able to click on the agent’s name in the upper right hand corner and select who it needs to go to. Have you tried that?
+2Thank you for your reply. I do not see where it says agent. I only see where it has Assigned and my name, but it does not allow me to change from here. If I click on my name it just brings up my profile.
+11Are you an agent in IIQ?
If you do not see these agents listed , you might not have the rights to change agents. Let me know what you are seeing. Can you send a screenshot?
+2Thank you for your help. My tech guys resolved the issue, so I don’t think I can do anything with it now. However, I did locate in the top, that I am an agent. When one of my tech department comes back, I will ask them. Thanks again.
+11No problem, glad they were able to fix it.
+18Thank you
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