A requestor submitted a ticket but it looks like the wrong asset was attached. How do I change it?
Solved
How do I confirm or change an asset while working a ticket?
+15Best answer by Deborah Prosser
When the ticket is open, you can change an asset on a ticket by clicking Change under the asset details panel.
Then, from here you can use the search bar to find the correct asset by its room, serial number or asset tag. Remember to select the issue category and issue for the updated asset.
+16When the ticket is open, you can change an asset on a ticket by clicking Change under the asset details panel.
Then, from here you can use the search bar to find the correct asset by its room, serial number or asset tag. Remember to select the issue category and issue for the updated asset.
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