Here’s my example - Several teachers are getting the same error in Lanschool. Right now each teacher submits a separate ticket and I put them together in a work package. Is there a better/different way to handle tickets like these?
Solved
How do you handle what would normally be a group ticket?
+2Best answer by Kathryn Carter
This is a great workflow question! Many districts work in different ways, and here are different examples of how to handle them:
- Work Packages - you are able to work tickets in bulk by assigning them to a work package!
- Tags - Adding a tag to a ticket will allow you to create a custom view based on that tag. It will also allow you to create multiple other views utilizing the filters feature with custom views.
I hope this helps!
+18
This is a great workflow question! Many districts work in different ways, and here are different examples of how to handle them:
- Work Packages - you are able to work tickets in bulk by assigning them to a work package!
- Tags - Adding a tag to a ticket will allow you to create a custom view based on that tag. It will also allow you to create multiple other views utilizing the filters feature with custom views.
I hope this helps!
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