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how to make another Facilities Option?

  • April 20, 2022
  • 4 replies
  • 107 views

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we would like to have another selection other then Facilities that falls under the facilities operation

Best answer by Kathryn Carter

@TracieR Here is the idea associated with this question: 

 

4 replies

Deborah Prosser
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  • iiQ Community Manager
  • April 22, 2022

Hello, @TracieR. Unless I am misunderstanding your issue, I would suggest creating your own custom issues category for Facilities Operations. I am adding a help guide with these directions below. Please let me know if I misunderstood and we will make sure we determine the right next steps.
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  • Author
  • Observer
  • April 26, 2022

that's not what I was asking-  Just not sure how to put it.   When you create new ticket the first screen you come to list software, network, Facilities, etc.   I would like another option here that would be managed under the facilities side.  Like software, network, devices are all under managed under the technology side.  Thank you in advanced for any help.

 


Deborah Prosser
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  • iiQ Community Manager
  • April 26, 2022

Hello, @TracieR! I apologize for the misunderstanding. It sounds like you are talking about the page that displays the 5 ticket types. Unfortunately, additional ticket types cannot be added. They can only be renamed.  Thank you for reaching back out and clarifying. 


Kathryn Carter
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  • Community Manager
  • Answer
  • February 21, 2024

@TracieR Here is the idea associated with this question: