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IIQ printing tickets? Seems to have been an update over the last weekend, 10/4/2026?

  • October 5, 2026
  • 7 replies
  • 72 views
Participant
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HI

When we go and print tickets today from the “more print” menu it seems there has been a change??

What are we supposed to do when things change and we are not aware of them? 

Where do we setup the ticket layout? I see there is a district default setup but where did that come from? I do not see this as new information shared in the knowledge base here in IIQ either?  How can I change that default?

 

Best answer by DDonaldson_iiQ

Hi ​@angiejaeger thank you for posting your question in the Community. This feature seems to have slipped through the cracks! Our team is aware of this and is working on removing this enhancement until it is fully ready to roll out! 

Here is the idea exchange you can follow to keep up to date: 

 

      7 replies

      Printing asset tags and user tags also appears to have broken over the weekend.

      Kathryn Carter
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      • Kathryn Carter
      • Community Manager
      • October 5, 2026

      ​@angiejaeger ​@kduffy 9200c35 beaverton Thank you both for reporting this. If you have not already done so, please submit a ticket to our support team. They are able to provide the most updated information on this. 

       

      Kathryn Carter - Community Moderator /// Did you ask a question? Don't forget to mark the correct answer!
      DDonaldson_iiQ
      Forum|alt.badge.img+3

      Hi ​@angiejaeger thank you for posting your question in the Community. This feature seems to have slipped through the cracks! Our team is aware of this and is working on removing this enhancement until it is fully ready to roll out! 

      Here is the idea exchange you can follow to keep up to date: 

       

      Dani Donaldson, Sr. Customer Success Manager
      Participant
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      • angiejaeger
      • Author
      • Participant
      • October 5, 2026

      So submit a ticket to turn it off or will it be removed because it got turned on automatically on accident?

      DDonaldson_iiQ
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      ​@angiejaeger Since this is a known issue, you don’t have to, but submitting a support ticket will provide you with the most update to date information on when this will be resolved. And I can follow up on this post as well once I know it has been resolved.

      Dani Donaldson, Sr. Customer Success Manager
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        • j_collinswb
        • Observer
        • October 5, 2026

        Same here.  Our facilities director prints out the week’s events and now the page comes out blank.

        DDonaldson_iiQ
        Forum|alt.badge.img+3

        Hi ​@angiejaeger​​​@kduffy 9200c35 beaverton  & ​@j_collinswb,

         

        I can confirm that we pushed a fix for these printing issues and you should now be able to print Tickets, Work Orders, Asset Tags and User Tags! Please let us know if you are still experiencing these issues by submitting a support ticket. And thank you all again for chiming in!

         

        Thanks!

        Dani Donaldson, Sr. Customer Success Manager
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        Incident IQ is a service management platform built for K-12 school districts, featuring asset management, help ticketing, facilities maintenance solutions, and more.

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