This can be disregarded. I’m still curious about it but right now we are going a different way with what I was planning.

Hey again @bclark - Currently there is not a way. I would suggest adding this to our idea exchange 😁

https://community.incidentiq.com/topic/new?type=idea

Actually - I was able to add the asset to the ticket template: 

But you are wanting it to be automatically based the on user. 

That is currently not possible. Apologized for all my different post threads lol 

Yeah I was wanting to do a user’s specific asset (in this case student’s who only have one.)

no worries about the replies… I posted a lot the other day.

As @Hannah Bailey mentioned, it’s not possible for… reasons.

But if you want to upvote it on the idea exchange, there’s a great thread about it here!

Shameless plug: I’m the author 😅

Done. Thanks 

@zige - Thank you for adding the link to the idea in our idea exchange 😁

I would actually like to see this as well. I have a ticket created for students who leave and the user is assigned but not the asset. I can understand maybe not auto assigning if more than 1, but if there is only 1 I don’t see why it can not populate. 

@cris.ward Please make sure you check out the idea to upvote and comment! 😄