Is it possible to hide parts cost in a ticket from requestor?

  • 13 February 2023
  • 1 reply


When students need their device repaired, the technicians add the part to the ticket so it removes it from our inventory, however, it shows the cost of the part to the student. We don’t want the students/parents to see the cost, but we want them to see the part was added to the ticket. Is there a way to keep the part visible, but cost hidden? We’ve been entering all costs as $0.00 but this affects our analytic charts. Thank you.


Best answer by Kathryn Carter 14 February 2023, 16:25

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Userlevel 7
Badge +12

@SMc Pherson 713abdf brrsd Thank you for submitting your question. Currently visibility for parts price is not adjustable at this time. Please go upvote and comment on this idea from our Idea Exchange about this!