I would like to add some tags to some past tickets that have been resolved for awhile. Looking at another option to track ticket types over time. Is it possible to update tickets in bulk with a tag without emailing the person who submitted/requested/followers/agents?
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Is it possible to update a ticket without generating an email to the user?
+11Best answer by Kathryn Carter
Here is the idea that goes along with this post: https://community.incidentiq.com/ideas/i%2Dwould%2Dlike%2Dto%2Dbe%2Dable%2Dto%2Dupdate%2Da%2Dticket%2Dwithout%2Dsending%2Dan%2Demail%2D538
+10Thank you for your post,
+13If you are an admin, you can turn the notifications off temporarily during an off hour, perform your bulk update, then turn them back on.
+11I’ve considered that. And actually done it once before. I just thought it might be nice to have another solution.
1 person likes this
+15Here is the idea that goes along with this post: https://community.incidentiq.com/ideas/i%2Dwould%2Dlike%2Dto%2Dbe%2Dable%2Dto%2Dupdate%2Da%2Dticket%2Dwithout%2Dsending%2Dan%2Demail%2D538
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