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Is there a way to make a custom view of open tickets with Incident IQ? There used to be.

  • November 13, 2023
  • 1 reply
  • 140 views
bclark
Mentor
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I used to have a custom view saved under tickets where the Model was Incident IQ and the Ticket State was open. It was an easy way to find open tickets I have with Incident IQ itself. Currently I have to go to Help and then at the bottom of the side panel click on View my support tickets but I can’t get those to show up in a view outside that. 

Is there a way to do this? It’s more cumbersome to find them now vs having the view update with my others when I log in or the page refreshes. There used to be so I assume I’m just missing something?

Best answer by Kathryn Carter

Good Morning @bclark 

You are not missing anything. With the update, you cannot filter by the iiQ support tickets. Here is an idea posted that would bring this functionality back: 

 

    1 reply

    Kathryn Carter
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    • Kathryn Carter
    • Community Manager
    • Answer
    • November 13, 2023

    Good Morning @bclark 

    You are not missing anything. With the update, you cannot filter by the iiQ support tickets. Here is an idea posted that would bring this functionality back: 

     

    Kathryn Carter - Community Moderator /// Did you ask a question? Don't forget to mark the correct answer!
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