Is there a way to make a custom view of open tickets with Incident IQ? There used to be.

  • 13 November 2023
  • 1 reply

Userlevel 5
Badge +9

I used to have a custom view saved under tickets where the Model was Incident IQ and the Ticket State was open. It was an easy way to find open tickets I have with Incident IQ itself. Currently I have to go to Help and then at the bottom of the side panel click on View my support tickets but I can’t get those to show up in a view outside that. 

Is there a way to do this? It’s more cumbersome to find them now vs having the view update with my others when I log in or the page refreshes. There used to be so I assume I’m just missing something?

1 reply

Userlevel 7
Badge +10

Good Morning @bclark 

You are not missing anything. With the update, you cannot filter by the iiQ support tickets. Here is an idea posted that would bring this functionality back: