Is there a way to make a custom view of open tickets with Incident IQ? There used to be.

Question

I used to have a custom view saved under tickets where the Model was Incident IQ and the Ticket State was open. It was an easy way to find open tickets I have with Incident IQ itself. Currently I have to go to Help and then at the bottom of the side panel click on View my support tickets but I can’t get those to show up in a view outside that.

Is there a way to do this? It’s more cumbersome to find them now vs having the view update with my others when I log in or the page refreshes. There used to be so I assume I’m just missing something?

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Good Morning @bclark

You are not missing anything. With the update, you cannot filter by the iiQ support tickets. Here is an idea posted that would bring this functionality back:

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Kathryn Carter · Accepted Answer

Good Morning @bclarkYou are not missing anything. With the update, you cannot filter by the iiQ support tickets. Here is an idea posted that would bring this functionality back:

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