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It is typical for our media center staff and office staff to hand out spare devices when a student breaks their device, or needs to borrow a spare for the day. It would be an amazing addition if these support staff members were able to issue a spare device themselves, rather than needing an Agent to issue the spare afterwards.

I would like to see the “Issue Spare” button available in the ticket submission window - perhaps as custom field option which could be added to a ticket based on issue type, or other conditions.

 

 

You should be able to give these staff members the ability to issue the spare while working a ticket. Under Admin>Permissions, near the bottom of the Assets section, you should see Spare Pools and can enable Issue Spares.

 

​@AMeyer Greendale Schools You are absolutely correct! Love seeing the teamwork!

 

​@TLanning 3933882 calschools I would add a recommendation to create a team of those media specialists and create a new permission policy just for that team to have spare pool permissions!

 

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