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Limit Ticket Visibility for Specific User

  • June 21, 2023
  • 1 reply
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We have a user that needs to be able to see only one issue type/category in particular but we don’t necessarily want that user to see all tickets. I have tried everything that I can think of and can’t find any way to do that. Is there a way that I am missing or is this not a possibility?

Best answer by Kathryn Carter

Thank you @ZThird 293a471 oxboe for submitting your question to our Community. 

Currently, you are unable to adjust those permissions. HOWEVER! Here is an idea committed and on our roadmap that you can upvote and comment on to see cross the finish line with our Permissions Overhaul (coming soon). 😄

 

1 reply

Kathryn Carter
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  • Community Manager
  • Answer
  • June 23, 2023

Thank you @ZThird 293a471 oxboe for submitting your question to our Community. 

Currently, you are unable to adjust those permissions. HOWEVER! Here is an idea committed and on our roadmap that you can upvote and comment on to see cross the finish line with our Permissions Overhaul (coming soon). 😄