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Line spacing too much in emails

  • April 28, 2025
  • 5 replies
  • 84 views
J

Hi

 

We are wondering if there is a way to correct the line spacing on comments when viewing them through email. Please look at the example below.

 

 

Best answer by Kathryn Carter

​@JSanic 607fe2f friends Alright, dug into this a little more, I would suggest submitting a ticket to support for this. Make sure you add this thread so they know what we have already tried. 😄

 

S

5 replies

Kathryn Carter
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  • Kathryn Carter
  • Community Manager
  • April 29, 2025

​@JSanic 607fe2f friends Thank you for submitting your question to our community! 😄

What is the ticket number for this example, I want to look into what is happening on the back end. Thanks! 

Kathryn Carter - Community Moderator /// Did you ask a question? Don't forget to mark the correct answer!
J

​@Kathryn Carter Hi

The ticket number is 1413 on our end. Thank you for looking into this!

Kathryn Carter
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  • Kathryn Carter
  • Community Manager
  • April 29, 2025

​@JSanic 607fe2f friends Alright so it looks like your line spacing is off on the WYSIWYG. Can you change that to “1” and send a test email again. Send a screenshot after, I am hoping this will help 😄

 

Kathryn Carter - Community Moderator /// Did you ask a question? Don't forget to mark the correct answer!
Melissa_iiQ
J

​@Kathryn Carter 

 

I adjusted that and it still comes through the same in the email. Attached is a screenshot.

 

 

Kathryn Carter
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  • Kathryn Carter
  • Community Manager
  • Answer
  • April 30, 2025

​@JSanic 607fe2f friends Alright, dug into this a little more, I would suggest submitting a ticket to support for this. Make sure you add this thread so they know what we have already tried. 😄

 

Kathryn Carter - Community Moderator /// Did you ask a question? Don't forget to mark the correct answer!
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