Merge Duplicate Tickets

Yes, when you click on the down arrow beside the resolve button you get an option to merge the ticket with the original ticket, you just need to know the request number of the original ticket. 

@farmerje you could also work the tickets together at the same time if you have multiple of the same kind. Here is a link to the guide on how to do that: 

@kromanik Hi there!

There is not a way to merge them before resolving them besides selecting them and working them together as a bulk operation. I attached the guide in the comment above to help you with that. If you would like to suggest that idea into our Idea Exchange, that would be great!

Here is the link: https://community.incidentiq.com/ideas  I would suggest finding any other ideas you agree with and upvote them 😄

Is there a good way to eliminate an email notification to a user when a duplicate ticket is resolved? It would be ideal if the requestor was not notified, as they often think their ticket is completely closed, not realizing it was a duplicate.