New Ticket Issue redirects to external link

  • 16 February 2023
  • 2 replies

Userlevel 1

We have a ticket issue that is “Request Fob”. I am wondering if its possible when someone clicks this issue that they are redirected to an external link rather then describing the issue. Is this even possible?


Best answer by Kathryn Carter 20 February 2023, 22:09

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2 replies

Userlevel 2
Badge +1

I don’t think so.  You could create a knowledge base article with the link.

Userlevel 7
Badge +12

@Nathaniel Gidon You can do this! It would have to be a custom field, you can make it big and bold to direct users to click the link. Here is a screenshot (field type - Information), add the link with the 2 links 

You can set a rule to automatically close the ticket when they submit it (considering they followed the directions)