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New Ticket Issue redirects to external link

  • 16 February 2023
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We have a ticket issue that is “Request Fob”. I am wondering if its possible when someone clicks this issue that they are redirected to an external link rather then describing the issue. Is this even possible?

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Best answer by Kathryn Carter 20 February 2023, 22:09

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Userlevel 2
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I don’t think so.  You could create a knowledge base article with the link.

Userlevel 7
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@Nathaniel Gidon You can do this! It would have to be a custom field, you can make it big and bold to direct users to click the link. Here is a screenshot (field type - Information), add the link with the 2 links 

You can set a rule to automatically close the ticket when they submit it (considering they followed the directions) 

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