How are you going about being notified of New Tickets other than logging into and living in IIQ all day?
We don’t auto assign tickets quite yet, as there are only two of us, and we try to prioritize them and work them as we get them. I have noticed, that when new tickets are submitted by my users, that neither of us get email notifications. The only way either of us know about a new ticket is if we look for new tickets in IIQ.
I don’t see an option for “Ticket Creation” notifications for Agents in the Site Settings. What is the best practice here?
Thank you all in advance for your help.
Best answer by arosenbaum_iiQView original