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I am unable to customize the icon when working in issues, but the icon doesn’t update when putting in a ticket. 

                                            Issue icons are visible when modifying issues


Issue icons default back to a folder when putting in a ticket.

 

​@AThao 38030ce jacksonschoolsga Thank you for submitting your question to our community! 😄

This actually comes up frequently. It will not show the change on the ticket submission page. Here is an idea thread to comment and upvote on to see that change reflect: https://community.incidentiq.com/ideas/i%2Dwould%2Dlove%2Dto%2Dbe%2Dable%2Dto%2Dchange%2Dthe%2Dicon%2Don%2Dthe%2Dticket%2Dtype%2D981

​@Kathryn Carter The last update I see for that other idea thread was a year ago. Is there any updates to this as of right now? Thanks.

​@AThao 38030ce jacksonschoolsga No updates at this time. Any updates will reflect in that idea exchange thread! Thanks. 

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Incident IQ is a service management platform built for K-12 school districts, featuring asset management, help ticketing, facilities maintenance solutions, and more.

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