Sometimes when creating a ticket with many actions, users/techs will be bombarded with every action as an email.
Are there way to limit this (create summaries, collection ‘x’ amount of notifications before sending them as one, etc..?
-Marcus
Question
Notification Fatigue
+1Hi
Users can customize their notifications in their settings! In their dashboard they simply need to navigate to their name in the upper right hand corner of their screen and select “Options”:
Once in options, choose the “notifications” tab at the top. Users can then select for which activities they will receive web or email notifications.
Hope this helps! If you have any other questions, just let us know!
The trouble with adjusting this setting is that it’s not granular enough…...”ticket activity” catches a lot and thus triggers a lot of emails.
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+2
Mike Lund
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