​@JBrown 510fc30 misd Thank you for submitting your question to our community!

Looks like you are wanting a hybrid of the two functions, am I understanding that correctly? 

Correct. We love the “quick” functionality of a quick ticket, but automation for our district’s assets tend to work best in a direct ticket or ticket template.

​@JBrown 510fc30 misd Gotcha so at this time, the best work around for you would be to add a required custom field to those quick tickets that requires your user to add their asset tag. It will add an extra step for the person working the ticket to assign the asset but this way at least you know the exact asset it works with. I hope this helps 

I work around this by bookmarking my templates, but I really like this idea!

I just asked a similar question in a thread called “Quick Ticket or Ticket template?”. ​@AMeyer Greendale Schools I think your solution may work best. If I bookmarked the template in the browser. I could have students click the bookmark, login and complete the template. 

You’ve got my vote jbrown! We have asked for the same functionality within the “Quick Ticket” submission process. Bookmark idea may be an option but it adds another step when the goal is to make the ticket submission as simple and “quick” as possible.