Question

Reject Duplicate Email Submission

  • 18 January 2023
  • 1 reply
  • 12 views

We are working on adding a queue for all of our systems notifications.  Currently the health scan runs every hour and emails on a failure.  Is it possible to reject all subsequent tickets after the first is submitted, if the email body is exactly the same?


1 reply

Userlevel 4
Badge +8

@BCARAWAY 76010e1 atlisd Thank you for submitting your question into our community. 😄

Unfortunately, this is not something we can offer at this time. However, in this case if someone has sent multiple emails - you can bulk delete them.

This is a great idea and I would love to see it in our Idea Exchange: https://community.incidentiq.com/ideas

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