Is there a way to remove the ignore option from the select asset action? We have a lot of techs that are not attaching the actual asset to a ticket, and leaving them with the generic model for a machine (see below)
![](https://uploads-us-west-2.insided.com/incidentiq-en/attachment/82b4cc18-0af6-40b1-a568-cd351b711a42.png)
Is there a way to remove the ignore button on this, or kick the ticket back to the agent if there is not an asset selected?
Best answer by Kathryn Carter
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