+4Is there a way to remove the ignore option from the select asset action? We have a lot of techs that are not attaching the actual asset to a ticket, and leaving them with the generic model for a machine (see below)
Is there a way to remove the ignore button on this, or kick the ticket back to the agent if there is not an asset selected?
Best answer by Kathryn Carter
You could submit this into our Idea Exchange as an enhancement request: https://community.incidentiq.com/ideas
Hey mmickey,
Under Administration----→ Site Options Check that this is turned off. It should remove the Select Asset requirement in tickets.
+4
+18You could submit this into our Idea Exchange as an enhancement request: https://community.incidentiq.com/ideas
We just noticed that having this option in a ticket doesn’t show in the mobile app causing issues to close the ticket via the mobile app. Kathryn Carter would you know why this wouldn’t show on the app version?
+18+18Sounds good! Thanks
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