Is there a way to remove the ignore option from the select asset action? We have a lot of techs that are not attaching the actual asset to a ticket, and leaving them with the generic model for a machine (see below)
Is there a way to remove the ignore button on this, or kick the ticket back to the agent if there is not an asset selected?
Under Administration----→ Site Options Check that this is turned off. It should remove the Select Asset requirement in tickets.
You could submit this into our Idea Exchange as an enhancement request: https://community.incidentiq.com/ideas