+2Hello,
Is there a way to disable or hide some of the Resolve Ticket options as shown below? Or a way to report on which were chosen so if an agent repeatedly chooses Resolve - No Issue Found a report can be pulled showing this as a ticket status. Currently only Resolved is a selection when exporting a report.
Best answer by Hannah Bailey
Currently, there is no way to disable or report on the different “resolve ticket” options. This would be a great idea in our idea exchange.
https://community.incidentiq.com/ideas
+17
Currently, there is no way to disable or report on the different “resolve ticket” options. This would be a great idea in our idea exchange.
https://community.incidentiq.com/ideas
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