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We’re trying to configure permissions so a specific team can create tickets for any ticket type, but can only work (edit/resolve) tickets from one specific ticket type.

 

Has anyone found a way to prevent a team from working tickets outside of their designated type, while still letting them create tickets for any type? Any suggestions, creative workarounds, or confirmation that this isn’t possible would be greatly appreciated.

​@AGuzman Thank you for submitting your question to our community! 😄 

Here is a FAQ to check out for the specific permissions these users need in order to only work those tickets assigned to them/their team. I hope this helps! 

This will not impact the kinds of tickets they can submit. 

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