Reality check in with other iiQ admins/staff. When confirming assets on tickets its supposed to remember that you already confirmed the asset and not ask you every time you interact with the ticket correct?
Solved
Sanity Check: Confirming Assets on Tickets
+5Best answer by MCruz_iiQ
Good Afternoon!
That is correct.
We have an open report regarding the issue where the Confirm Asset ticket step resets to "Unchecked" after the page is refreshed. When you get a chance please submit a ticket to our iiQ support team via the support bot or via email at support@incidentiq.com so we can provide you with updates.
Best regards,
Michael Cruz
+2
Good Afternoon!
That is correct.
We have an open report regarding the issue where the Confirm Asset ticket step resets to "Unchecked" after the page is refreshed. When you get a chance please submit a ticket to our iiQ support team via the support bot or via email at support@incidentiq.com so we can provide you with updates.
Best regards,
Michael Cruz
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
