+10Is it possible to Pin / add a shortcut so it’s less clicks to access ?
Currently we have a working shortcut that will take a ticket and move it From our Tech queue to the Facilities queue and vis versa. The issue is making it a bit easier to access.
Right now you have to “start ticket > click Shortcuts > click all shortcuts > click the custom shortcut then Run.
Please tell me we can Pin this any higher, or at least reduce the clicks ?
Best answer by ADeLacy
It looks like you have to trigger it about 4-5 times then it will remember so partial fix at least… it may be delay after use.
Still wish there was a way to Pin a shortcut ! but this is a bit better.
+18At this time there is not a way to pin those shortcuts, however here is an idea that might help this workflow:
+10Ok so I guess our issue is it’s not remembering the “last used shortcut”
+18+10It looks like you have to trigger it about 4-5 times then it will remember so partial fix at least… it may be delay after use.
Still wish there was a way to Pin a shortcut ! but this is a bit better.
+18
+12
+10Yeah , It does show this for me now after about 4 times using the shortcut… I wish we could Pin it somehow but a bit better then not showing for us.
+12Having to use it multiple times for it to show up in the recently used list is odd. It shows up after one use for me. Might be a caching issue. I’d try another computer or browser to see if the issue follows.
+18As Dave suggested, there might be a caching issue on your end, so I would try clearing those out and a new browser.
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