This is great that the agent role is set to the default when assigning a ticket to another person but we have many others that are admins and it still adds a extra step. Is there a way to set admins and agents as the default?
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Ticket - Assigned user - Filter by Role - Change for all
Best answer by Kathryn Carter
The current setup is closer to what we need, but I agree with you. I think with the old permissions setup, agents and admins were all that showed up in the list.
+15
If you want to filter by admins, you can add the admin drop-down each time you go to assign a ticket. You are welcome to submit another idea for this if you would like. https://community.incidentiq.com/ideas
Thank you for your feedback
they did add an idea for this exact “idea” but you put it as a duplicate to the new feature that has allowed the filter by role.
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+1This would be helpful for us as well. All of my “agents” are not actually agents, but IIQ Admins.
dhedgpath wrote:
This would be helpful for us as well. All of my “agents” are not actually agents, but IIQ Admins.
same for us...
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First time posting in the Community Forums. My team would also like to see if we could either remove the defaulting or see how we can change the default to another (or more at one time) option(s).
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+15
Kathryn Carter - Community Moderator /// Did you ask a question? Don't forget to mark the correct answer!
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